Dear customers,

We would like to inform you about the current status regarding the compatibility issues of our product iX 2021 with the latest Windows Update 24/H2.

Our development team has analyzed the problem and identified the reason for the issues. It has been found that the Windows 11 24/H2 update no longer correctly recognizes or accepts some graphics card drivers. This may result in certain functions of iX 2021 being impaired and unexpected problems in your workflows.

To avoid these problems, we recommend that you ensure that your graphics card driver is correctly installed and up to date after updating to Windows 11 24/H2. If necessary, update your driver to avoid compatibility problems.

If you continue to experience problems with the iX 2021 product after updating and checking the graphics card driver, please contact our support team.

Please note that iX 2021 is not the latest version of our software. We would like to emphasize the importance of always using the latest version of our software in order to benefit from the latest features and improvements and to avoid possible compatibility issues.

Thank you for your understanding and patience.